REFUND POLICY
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If DMVSTOP LLC (“DMVSTOP”) determines, after a full review of the customer’s complete document packet, that a transaction cannot be processed, a refund may be issued. Any refund, whether full or partial, is provided solely at the discretion of DMVSTOP and dependent on the specific circumstances of the transaction. Under no circumstances will shipping fees, courier fees, or internal processing fees already paid be refunded.

Refunds will not be issued when the customer fails to provide the required documents or information necessary to process the transaction. This includes, but is not limited to:
• Valid and current insurance documentation
• Valid and current driver’s license images
• A valid, unaltered, and undamaged title
• State-required forms or signatures
• Any other documents reasonably requested by DMVSTOP

Refunds will also not be provided when the inability to proceed is caused by circumstances outside of DMVSTOP’s control, including but not limited to:
• Customer requests to cancel the transaction before or after DMVSTOP’s receipt of paperwork
• Registration suspensions
• Insurance lapse violations
• Outstanding toll violations
• Expired inspections
• Prior state flags, holds, or compliance issues
• DMV errors, administrative delays, or system outages

If DMVSTOP submits a transaction to the DMV and the DMV subsequently refuses, rejects, or delays the transaction for reasons outside of DMVSTOP’s control, only the DMV fees paid on the customer’s behalf may be returned, less applicable credit card processing fees. Service fees, processing fees, and labor fees are non-refundable once work has commenced. Work commencement starts once an email is sent to you with instructions on the next steps required to complete your transaction. 

A partial service-fee credit, if offered, is at the sole discretion of DMVSTOP. Credit card processing fees are non-refundable once charged by the merchant processor.

If DMVSTOP elects to issue any refund, it may be provided via company check or returned to the original credit/debit card used for payment.

Refunds issued back to a credit or debit card may take up to 7 business days to appear on the customer’s account. All other refund methods generally require 3–5 business days for processing.

You agree that in order to obtain a refund where a credit\debit card was used as form of payment, you must submit a cancellation form signed and filled out in its entirety along with an image of the credit\debit card showing your full name as it appears on your state license, identification card or government issued identification and at least the last 4 digits of the card that matches the one that was used to pay the fees. 

The customer expressly agrees that any refund amount, form of refund, or decision to issue a refund at all is determined solely and exclusively by DMVSTOP LLC.

For questions regarding this policy, please contact us by clicking here.